2014: The Year of Change

2014: The Year of Change

It’s 3.30 am and I am sitting here, finally typing this… I have been running through the year in my head for the past hour or so…

What an awesome year it has been for me and my family. My family increased this year and honestly we are so, so blessed. We have had difficult moments but together we got through.

It’s been a defining year in my marriage, we have learnt so much more about each other, discovered sides of one another that came unveiled as a result of more responsibilities. We have figured out how to handle our challenges without involving the world. We have remained friends and laughed together throughout.

My kids…it has been wonderful seeing them grow this year, I am so pleased to be able to have mini conversations with D; it’s fun watching them grow. They are truly blessings and I wouldn’t trade them for the world.

Friends…come and go. I have met several amazing people in the course of the year at my son’s school, while shopping, at church and at work. I have been terrible at keeping up relationships because frankly I get so wrapped up in my own little world. This I will continue to aim to get better at….

Career wise; 2014 was surprising. I had new experiences that have enriched my skills and given me the courage to take the next bold step. I worked at two jobs this year and the variety of experiences gained has been wonderful. I have discovered some of my strengths and my weaknesses and these will help in my next steps.

Spiritually, I did not achieve certain things I would have loved to, I feel I did not pray enough, read my bible enough, have faith enough…but God remained faithful.

As I step into the last few hours of 2014 I cannot but feel grateful for an amazing year; a year of growth, a year of change.

Goodbye 2014!

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Celeb baby: Edward Duke

Celeb baby: Edward Duke

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I feel like G & B are friends who have just had a baby, I was very pleased to learn about the birth of their baby boy. Through their reality show I have been aware of their journey to becoming parents and seen the disappointments they faced.

I admire their spirit; they refused to be defeated and refused to give up and today they are parents.

I wish them much happiness as they embark on this new chapter.

An inspiring couple.

*image source: celebuzz

Poor Customer Service: The MTN Nigeria experience

Poor Customer Service: The MTN Nigeria experience

For the second time in two weeks I had cause to ring my network service provider MTN Nigeria in an attempt to resolve issues I was having.

The first instance was an issue with my blackberry Internet service which did not work for two days after renewing my (prepaid) subscription. I had paid for my subscription, received confirmatory text regarding renewal but was unable to receive emails, use messenger or mobile Internet. After two phone calls, preceded by a long time on hold for an operator and the constant promptings to select if I wanted to listen to information about products and services, my issue was unresolved. It took several attempts by myself and T to get it sorted, turned out it was not a complicated issue. Even with an open case pending, and the assurance from the call centre agent that I would receive a call back I never did.

The second problem I had was activating a data plan on my mifi (a mobile personal wireless device) which I use for my wifi only iPad. The intent was to subscribe to a 5GB one month data plan for N8000 but instead received a message to confirm subscription to a 3GB plan which cost N7000, needless to say I was surprised. I thought, due to the fact that there is also a 3GB/N6000 plan, that there was some sort of error. I immediately put a call through to the call centre and after several attempts got to speak to an agent who was just as confused as I was and had to get help. His ‘supervisor’, came on to explain that the plan I wanted had been discontinued and I was automatically placed on the new plan.

I felt blindsided because I felt I should have been given an option to choose if I wanted to be on this new data plan without having it imposed on me. I said as much, requested a cancellation and a refund while I made up my mind if I wanted to continue. This request was met with a negative advising; “we can cancel the data plan but you MAY not get a refund of the N7000”.I found this statement ridiculous and said as much. After a while, and being told to “call back” to which I responded an NO, the agent hung up!

I am appalled at MTN Nigeria and their attitude towards customers. Apart from the fact that paying N7000 for a 3GB plan is a rip-off, they have this corporate attitude that suggests they do not care about what the customers feel. This is an attitude a lot of big Nigerian firms take, customers can do nothing or have no option than to continue to patronise them. Even when their services are below standard.

Having worked as a customer support agent in a telecommunication company (although in the UK) I expect more than the ‘you have no choice’ attitude of this company. I was offered nothing apart from a sorry for the inconvenience. An inconvenience caused because this change to the data plan was made without any alert sent to customers. I was informed that their website was updated, I supposed customers are expected to constantly check their website for updates even when renewing an existing subscription.

I hope we get to the point in my country where companies understand that they are meant to offer services and should attempt to add value to customers instead of only seeking a high premium for minimal service. We also need to have agencies or ombudsman-like bodies that stand up for consumer rights.

Newness

Newness

Starting Over!!!

I previously blogged on and off here. I’m in a new phase in my life and this is coming along with new responsibilities and experiences. On the 31st of March I became a mum. It has been a wonderful experience and I feel truly blessed.

I want to write more and develop my writing over the next year and hope to do so here. I know it’s going to require focus and determination but I’m certain I can achieve this goal.

Wishing myself success 🙂

Let’s go back to basics

Let’s go back to basics

I’ve been keeping up with the news reports about the riots in London. I was very shocked by the images I saw on my screen. The unrest from London moved to other cities including Manchester.

As I watched the scenes from Greater Manchester, I recognised most of the spots. Sadly, the standoff between youths and police was right in my former neighbourhood in Salford. I could actually see my building in most of the footage.

It’s so sad to see what the youths are doing. It’s a sign that something has gone wrong in the society’s basic unit; the family. The purpose of the original protest has been overshadowed and all focus will rest on the mindless looting and destruction of property.

Today…

Today…

Feeling uninspired writing wise today. I’ve been busy with other things around the house and haven’t spent alot of time with my laptop. Looking forward to watching one of my favourite TV shows; Jacob’s Cross (a South African series).

Today’s writing prompt is: Do you always tell the truth? I might use this some other day because there is a short and long answer to that question, even though I know I should always tell the truth but I’m getting there.

I read this post on the Bookaholic Blog and loved it. We need to highlight the positives in Africa (and highlight that there are several different countries in the continent!). The media would rather look for sensational sad/pathetic stories but we need to show the happiness and joys we experience in our various countries. This does not mean denying the existence of war, famine, poverty, diseases etc but also the world needs to see our smiles.