Thankful Thursday: Growing, Teething baby

Thankful Thursday: Growing, Teething baby

We are hitting another milestone, – teeth.

Last week we had a few rough days and nights. My baby was not his usual cheerful self.
It started with a runny nose and cough; then on one night he just did not stop crying and wanted to be held constantly through the night. Next day, he developed a fever and had to go on malaria medication.

By Saturday he was back to being a happy baby and by then I could feel the sprouting tooth whenever I massaged his gums. I’m so glad he is feeling better now, it was hard seeing him feeling unwell.

I cannot believe he is almost eight months old.

Today I am giving thanks for my baby.

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Thankful Thursday

Thankful Thursday

I love the abundance of gratitude posts and quotes right now, I came across this quote today on Pinterest via TimeWarpWife.

Gratitude turns what we have into enough, and more. It turns denial into acceptance, chaos into order, confusion into clarity…it makes sense of our past, brings peace for today and creates a vision for tomorrow.
– Melody Beattie

Happy Thanksgiving to all Americans!

Some thoughts

Some thoughts

Some days ago I spent sometime reading some of my previous posts on the blog and I loved seeing the reflections of the phase(s) of life I was in. A lot of times I have wondered about blogging, whether it’s something I really want to continue. I love to journal and I’m one of those people who almost always has a notebook around.

In the last few months I have written and edited several blog posts; in my head. I never seem to be able to get the time I need to sit at the computer and type my thoughts out. Life as a mum and wife has been extremely busy and fulfilling. I intended to blog when my little man hit certain milestones, but such posts never materialized.

I have figured that, once again, I may be unable to do a regular schedule of posts but just put up something when I can. This led me to ask: “why keep the blog at all?”. I don’t have a definitive answer, I can only say I love having a blog.

 

Celeb baby: Edward Duke

Celeb baby: Edward Duke

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I feel like G & B are friends who have just had a baby, I was very pleased to learn about the birth of their baby boy. Through their reality show I have been aware of their journey to becoming parents and seen the disappointments they faced.

I admire their spirit; they refused to be defeated and refused to give up and today they are parents.

I wish them much happiness as they embark on this new chapter.

An inspiring couple.

*image source: celebuzz

Poor Customer Service: The MTN Nigeria experience

Poor Customer Service: The MTN Nigeria experience

For the second time in two weeks I had cause to ring my network service provider MTN Nigeria in an attempt to resolve issues I was having.

The first instance was an issue with my blackberry Internet service which did not work for two days after renewing my (prepaid) subscription. I had paid for my subscription, received confirmatory text regarding renewal but was unable to receive emails, use messenger or mobile Internet. After two phone calls, preceded by a long time on hold for an operator and the constant promptings to select if I wanted to listen to information about products and services, my issue was unresolved. It took several attempts by myself and T to get it sorted, turned out it was not a complicated issue. Even with an open case pending, and the assurance from the call centre agent that I would receive a call back I never did.

The second problem I had was activating a data plan on my mifi (a mobile personal wireless device) which I use for my wifi only iPad. The intent was to subscribe to a 5GB one month data plan for N8000 but instead received a message to confirm subscription to a 3GB plan which cost N7000, needless to say I was surprised. I thought, due to the fact that there is also a 3GB/N6000 plan, that there was some sort of error. I immediately put a call through to the call centre and after several attempts got to speak to an agent who was just as confused as I was and had to get help. His ‘supervisor’, came on to explain that the plan I wanted had been discontinued and I was automatically placed on the new plan.

I felt blindsided because I felt I should have been given an option to choose if I wanted to be on this new data plan without having it imposed on me. I said as much, requested a cancellation and a refund while I made up my mind if I wanted to continue. This request was met with a negative advising; “we can cancel the data plan but you MAY not get a refund of the N7000”.I found this statement ridiculous and said as much. After a while, and being told to “call back” to which I responded an NO, the agent hung up!

I am appalled at MTN Nigeria and their attitude towards customers. Apart from the fact that paying N7000 for a 3GB plan is a rip-off, they have this corporate attitude that suggests they do not care about what the customers feel. This is an attitude a lot of big Nigerian firms take, customers can do nothing or have no option than to continue to patronise them. Even when their services are below standard.

Having worked as a customer support agent in a telecommunication company (although in the UK) I expect more than the ‘you have no choice’ attitude of this company. I was offered nothing apart from a sorry for the inconvenience. An inconvenience caused because this change to the data plan was made without any alert sent to customers. I was informed that their website was updated, I supposed customers are expected to constantly check their website for updates even when renewing an existing subscription.

I hope we get to the point in my country where companies understand that they are meant to offer services and should attempt to add value to customers instead of only seeking a high premium for minimal service. We also need to have agencies or ombudsman-like bodies that stand up for consumer rights.

This Juggling Act

This Juggling Act

On certain days I’m incredibly stressed; desiring a few hours of uninterrupted sleep to revitalize and recharge. Life as a mum is incredibly busy, a juggling act.

The demands of being a wife, mum and homemaker can be quite exhausting. Between the various activities involved in baby-care, I have the household chores to tackle. As a result of this I have began to appreciate the importance of organization and living a simple life.

Daily I seek to establish a balance in all areas of my/ our life as a family, to ensure that no area suffers while (an)other(s) thrive. I recognize that with time there will be the added responsibility of a career when I go start a job outside the house and I don’t want my family life to suffer as a result.

For me the quest for a balance life has made one word resonate constantly in my mind; simplify. I want to simplify our home; mainly by reducing the amount of possessions we own. Things that take up space but are not adding any value to our quality of life.

I believe simplifying, mainly by decluttering, would help us achieve a new level of organization. I’m in the process of carrying this out and want to plan this out on a room by room basis in our home.
A couple of blogs I have been following on and off for the last couple of years are Simple Mom
and Zen Habits. In the last few weeks I have been scouring the archives and reading a lot of tips on the process of simplification. It is a process I am looking forward to and embracing as a way of life.

Amongst a number of resources I have downloaded, I have also got 2 e-books by Tsh of Simple Mom; Organized Simplicity and One Bite At A Time. As I make my way through these resources and embark on the journey to a simple living I will document and share lessons learnt.

Here’s to simple living!